Gray Line Tours of Hong Kong Reviews
Great tour of the island. The tram ride was great and the views spectacular. The boat trip was extra and to be fair not worth it, my advice don’t bother wait at the fishing village. Stable market was.... more »
My holiday is important to me and I think it’s outrageous for a tour company to run 1:15 late at pick-up and make no effort to contact the client. This is a poor service, badly organized and bad... more »
I came to Hong Kong recently for the first time and I was looking for a reliable tour, and I was very pleased for their outstanding service. The guide was friendly, and the traffic was very good and smooth therefore the bus arrived at my hotel just on time which was perfect! During my one week stay, I joined two tours from Grayline and both were very great and had gave me a memorable experience! The grayline staff in my hotel was very helpful and kind, and didn’t feel annoyed at all when I needed extra help and information about the tours that I will be joining. I must say that Grayline has incredible services and their service was better than I expected! And I would highly recommend this company to anyone who comes to Hong Kong because I was very delightful overall during my stay.
We booked 2 tours, and they were late picking us up in the morning and the place they designated as a pickup point was not even accessible by people or buses. We ended up taking taxis back to the hotel. When we pointed this out to the tour operator they didn't even offer a partial refund. We had a 81yr old senior, a baby, and a preschooler in our trip, and they didn't care. Lightning and rain was forecast for the second tour, so we tried to cancel, but they wouldn't accommodate at all. They offered to reschedule, but when we gave a date, they said it couldn't be done. Don't use this tour company.
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