Regency Theatres reviews
We took in an early movie and the crowds on a Saturday were not as bad as some of the inland theaters. Get there early and sit at the bar and have a drink. Once in the theater the seats are very... more »
This is a nice place to see a movie. The chairs are comfortable, love the cupholders. Hate the spacing, since i always manage to have the kicking child behind me. Every theatre has gone to the pick..... more »
I've never before wished that I could erase an interaction from my memory. But I guess there's a first for everything. So here goes, I got to regency theaters in San Juan already 20 minutes late for the showing time. I was reasonably upset but figured I would just take what I could get and watch the rest of the movie, hoping to salvage the rest of the day. Not 5 minutes later my cousins (whom I had purchased 3 other tickets for) call me saying we have to leave because they are being kicked out. I'm confused because as far as I was concerned they were just parking and then coming to join me. I walk out of the theater and go to the front desk and ask for a refund. The lady working there reaches under the desk grabs an admit one ticket and shoves it toward me. I'm mildly offended because I didn't actually do anything wrong, I just wanted to enjoy the movie. My cousins then show up and the woman proceeds to, very rudely, tell us that she doesn't have time for us and we must leave right away. I tell her that I bought 4 tickets so I need three more of the admit one tickets. She again reaches under the desk grabs the roll of tickets, and throws two more across the desk at me. Now I'm trying very hard to keep my cool while dealing with her unprofessional attitude, but I'm also mildly concerned how this woman got this job if she can't even properly count. I tell her that I need one more ticket because, again, I had purchased four tickets. She roughly hands me the last ticket and tells me in a harsh tone to leave because she can't have "this kind of behavior here" or else she "will call the authorities". I decide that I needn't stress myself with her attitude and promptly leave with my refunded tickets. Once out of the theater I ask my cousins what exactly happened. And I'm very upset to learn that all my younger cousins (14 and 17) did was get in a small argument in the lobby. My cousin pushed his sister (because they are children and while I don't excuse their actions they will act as such). The lady then pulls my youngest cousin away from her brother and starts lecturing them and telling them they have to leave. At this point their mother comes up to see what happened (she was in the bathroom) and she is understandably upset because this random lady is man-handling her daughter and yelling at her son. The lady tells them to leave for something as simple as one sibling slightly pushing his sister. I know this won't actually effect me in the long run, because life goes on. But this woman made me extremely uncomfortable and upset and I believe other people should be aware that this unreasonably harsh woman still works at this location, and she may just ruin your day too.
I absolutely love it here, managers so professional, sweet concession staff, knowledgeable bartenders. Beautiful location, well kept theatre. Great vibes all the way around. Affordable yet classy.
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