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Carlos Jeep Rental, Culebra

3.8
#7 of 23 in Outdoors in Culebra
Outdoor Activity · Gear Rental
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Carlos Jeep Rental reviews

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TripAdvisor traveler rating
TripAdvisor traveler rating 4.5
444 reviews
Google
4.1
TripAdvisor
  • Horrible service. They say that are open Sunday. The system change the rental day and when I call to cancelled they charge me $50. The customer service girl were too harsh. 
    Horrible service. They say that are open Sunday. The system change the rental day and when I call to cancelled they charge me $50. The customer service girl were too harsh.  more »
  • The service here is awesome. Highly recommend booking with them. Nice facilities also, with an air conditioned office. Very close to the ferry as well. Walkable, don't need a taxi there. Also, it's... 
    The service here is awesome. Highly recommend booking with them. Nice facilities also, with an air conditioned office. Very close to the ferry as well. Walkable, don't need a taxi there. Also, it's...  more »
Google
  • Not a very good experience… We had a reservation for 8pm on a Friday. Started calling before 7pm to confirm someone would be picking us up from the Ferry dock. No response. We arrived to Culebra and started calling non stop but no response…. We started waking to Carlos Jeep with our bags and dog (+scary situation with two stray dogs on our way) and once we got there it was closed. We walked to our lodging location and came back the next morning. We explained them what happened, and appeared that they had mistakenly included in their system that it was 8am instead of 8pm so they considered it a no show, thus canceling our reservation without notifying. We took only a day rental after they wanted to charge us for a full additional day if we returned it 4 hours after the 24hrs were reached. We asked them for some kind of discount since the price was the same as if we would have received it the night prior as scheduled, but nothing. I gave it a 2 star since despite all the commotion the staff was nice at all times and the vehicle was in good conditions. But I do think that similar situations should be escalated to management.
  • Easy to book our jeep reservation online. Quick walk from the airport to pickup upon arrival. Drop off upon leaving they drove us around the corner to the airport because it was raining. Nice new and clean jeep. Very nice service.

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